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The Body Shop@ provides superior service to a number of Direct Repair Programs in the insurance industry, helping to resolve claims thoroughly and quickly. The Body Shop@ offers a unique combination of unparalleled customer service, high-quality restorative work processed quickly and cost effectively.

The Body Shop@ offers unsurpassed services to insurers including:


Star-Link Certified Collision Repair System

The Body Shop@ has developed a unique process for operating collision repair centers, delivering world-class workmanship, great customer service and timely repairs completed in about half the time as collision work in traditional body shops, and at a competitive price. This revolutionary approach, the Star-Link System, has been lauded by many in the collision repair industry, including customers, insurers as well as competitors.


Certified Technicians

Technicians and administrative staff at The Body Shop@ hold federal, state and industry certification including:
  • I-CAR (Inter-Industry Conference on Auto Repair)
    Dedicated to helping the collision industry achieve a high level of technical training through various certification programs.
    http://www.i-car.com/html_pages/about_icar.shtml
  • ASE (Automotive Service Excellence)
    Established by the National Institute for Automotive Service Excellence to ensure the quality of vehicle repair and service.
    http://www.asecert.org/
  • I-CAR Steel and Aluminum Welding Certifications
    Offers certifications to advance the science, technology and application of welding and related disciplines.
    http://www.i-car.com/html_pages/about_icar.shtml
  • PA State licensed Motor Vehicle Physical Damage Appraisers
    State regulated licensing and oversight process.

High Customer Service Satisfaction

The Body Shop@ consistently ranks in the top five percent of collision repair shops with the highest satisfaction ratings among customers, according to the Customer Satisfaction Index, issued by a national association performing customer satisfaction indexing to collision repair, claims and other service industries.. Customers are invited to participate in a “post repair” survey conducted shortly after their vehicle is repaired. Customers who participated in the ranking, gave high marks to The Body Shop@ for:
  • Quality of body and paint work
  • Repairs completed and returned “on-time” as promised
  • Ongoing communication during repair process
  • Handling of insurance claims
  • Cleanliness of the repaired vehicle
  • Overall treatment as a valued customer
  • Would recommend TBS@ to family & friends

Agent Services

The BodyShop@’s offers a variety of services to insurance agents including State Certified Continuing Education classes and credits.



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Brad Sullivan and John Sweigart are the principals of The Body Shop@ and developers of The Star Link Certified Collision Repair System which integrates the Toyota Production System lean manufacturing principles. The Star Link System is a "lean" auto body repair and work flow management process that enables high quality, lower cost, on-time auto body repair. The Body Shop@ is consistently ranked high by the Customer Satisfaction Index (CSI).

©2006 The Body Shop@
5200 University Blvd., Moon Township, PA 15108 • 412-427-3395 • info@thebodyshop-at.com