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 Articles and Information Innovative Business of the Year Flightline - November 2007 The Body Shop is recognized as the "Innovative Business of the Year" by Flightline, a Pittsburgh Business Times supplement. Read article (pdf) Re-Thinking the Shop Manager Role lean and mean - December 2006 In 'lean' organizations, the process itself is the 'manager,' freeing up your actual shop manager to be a leader instead - someone focused not on the problem solving and putting out fires, but on building a better business. Read article (pdf) The Process of Efficiency lean and mean - November 2006 Our industry has focused on gross profit issues for far too long. The key to success lies in the way we work, not in what someone else is doing tous. It's time we shift our focus to 'fixed' costs - repairing more cars with the same 'fixed' cost or repairing the same amount of cars with a lower 'fixed' cost. Read article (pdf) Seeing the Big Picture lean and mean - October 2006 You can’t improve individual pieces of your business and expect overall improvement. Instead, you must examine the relationship between all the steps and begin to incrementally improve problem areas. Read article (pdf) Kaizen Part II: Pulling the Value from Waste lean and mean - September 2006 It's time to create a value stream - an interdependent series of activities for whose outcome a customer is willing to pay. The process is more complex to develop than the one currently used by most shops, but it's much simpler to execute. Read article (pdf) Kaizen: Break to Make Better lean and mean - August 2006 The actual Japanese word "kaizen" means "incremental and continuous improvement." To get you started creating a "lean" organization, we'll focus on "point" kaizen - looking at a single process inside your business and rebuilding it. Read article (pdf) Building a Business vs. Building a Car lean and mean - July 2006 Employees inside a truly "lean" enterprise don't consider themselves production workers. They're problem solvers. Read article (pdf) Speed Is the Key lean and mean - May 2006 When attempting to create a continuous flow between all the steps in your process, the areas where work doesn't flow at the pace of the customer is pulling will become obvious, forcing you to correct them immediately. Read article (pdf) The Value of Value lean and mean - April 2006 The value-added activities in your shop are those a customer is willing to pay for. So how much of what we do is actually adding value? Very little. Read article (pdf) Waste Not, Want Not lean and mean - March 2006 The overall objective of a process-centered enterprise is to eliminate “waste” in the business. In doing so, you can more effectively deliver what customers want — and reduce your costs. Read more. The Efficiency Myth lean and mean - February 2006 Everything you’ve ever learned about efficiency is wrong. Individual efficiencies don’t matter one bit. It’s the overall process — the process efficiency — that we need to focus on. Read article (pdf) John Sweigart Named BSB Executive of the Year January 2006 Publisher Jon Owens presented John Sweigart with the 2005 BodyShop Business Executive of the Year award. Read article (pdf) |
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